Benefits Call Center Representative

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Job Description:

  • You will be the initial point of contact for inquiries from potential and existing members with regards to their health and other financial benefits.
  • Will also support retirees and current employees with pension plan inquiries, enrollment and processing payouts.
  • This role combines phone-based administrative support and customer service and assisting members by navigating multiple systems to provide accurate benefits information.
  • You may periodically provide support through outbound calls as well.
  • Accurately document enrollment requests, status changes, complaints, and grievances.
  • Enter application and enrollment information into a web-based computer system for customers as needed.
  • Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies.
  • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements:

  • High School Diploma/GED
  • Must be 18 years of age.
  • Ability to successfully pass a criminal background check.
  • Previous customer service and/or call center experienced.
  • Previous experience and knowledge of pension plans or DB skill set is ideal
  • Proficiency with MS Office and keyboarding
  • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
  • Must have the ability to connect with an ethernet cable to a modem/router
  • Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
  • Ability to solve problems through analysis and ongoing feedback.
  • Achieving results through knowledge, empathy, and commitment.
  • Ability to work with people of diverse backgrounds.

Benefits:

  • Paid Training and equipment provided.
  • Full-time schedule (40 hrs. a week)
  • Career Growth Opportunities
  • Benefits available to you DAY 1
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