Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
The Clinical Appeals Nurse is responsible for reviewing requests for appeals of both inpatient and outpatient services for all plan members. Position collaborates closely with providers, Regional and Senior Medical Directors and Utilization Management to ensure timely processing of appeals to provide the highest quality medical outcomes that are most cost efficient.
General Duties and Responsibilities:
Reviews and prepares appeal requests for medical necessity and refers to Medical Director any appeal that requires MD approval or denial
Independently applies evidence-based clinical criteria (Milliman, InterQual, CMS NCD / LCD) to conduct objective medical necessity reviews and make appeal determination recommendations
Maintain goals for established turn-around time (TAT) for appeal processing, in addition to managing expedited requests to ensure compliance with each appeal assigned
Coordinate peer-to-peer conversations to maintain professional rapport with providers, physicians, support staff and additionally patients to efficiently process appeals
Verify eligibility and / or benefit coverage for requested services when evaluating appeals
Verify accuracy of ICD 10 and CPT coding in processing appeal requests
Contact requesting provider and request medical records, orders, and / or necessary documentation to process an appeal when necessary
Review appeal denials for appropriate guidelines and language and prepares denial letters as appropriate
Contact members and maintain documentation of call and case notes in the system to ensure a complete and auditable record of every appeal decision
May participate in regulatory audits
Manage all member cases utilizing HIPAA-compliant handling, storage, and communication of member information
Foster a culture of caring connections, accountability, and service excellence aligned with Alignment’s serving-heart culture
Other duties, tasks and projects be assigned as needed
Job Requirements:
Experience:
Work:
Required:
Minimum (2) years' clinical nursing experience (med / surg, case management, or acute care)
Minimum 1 year utilization management or appeals / denials experience in a managed care or health plan environment
Preferred:
Minimum 2 years’ experience in a medical setting working with IPAs, entering referrals / prior authorizations.
Experience with the application of clinical criteria (i.e., Milliman, InterQual, Apollo, CMS National and Local Coverage Determinations)
Education:
• Required: Completion of an accredited LVN or RN nursing program
• Preferred: Associates or Bachelor's degree in Nursing
Training:
• Required: None
• Preferred: Medical Terminology; Six Sigma
Specialized Skills:
Required:
Knowledge of ICD-10, CPT codes, Managed Care Plans, medical terminology and referral system (Access Express / Portal / N-coder)
Knowledgeable with CMS (Chapter 13) guidelines and regulations
Computer Skills: Word, Excel, Microsoft Outlook
Proficiency with Clinical Case Management systems or EHR platforms.
Language Skills: Effective written and oral communication skills; able to establish and maintain a constructive relationship with diverse members, management, employees, clinicians and vendors
Mathematical Skills: Able to perform mathematical calculations and calculate simple statistics correctly
Reasoning Skills: Able to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution
Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment
Able to interpret and analyze complex medical records, physician notes, operative reports, imaging reports, and lab results
Preferred:
Licensure:
• Required: Current, Active and Unrestricted California LVN or RN license
• Preferred: CPHQ or ABQAURP, or Six Sigma certification preferred. Medical Terminology Certificate
Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
2. The employee frequently lifts and / or moves up to (10) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay Range: $77,905.00 - $116,858.00
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.
*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at . If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.
