Corporate Travel Agent - US or Canada based

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We’re looking for a few great travel agents who embrace technology and aren’t afraid of innovation and improvement. We love online bookings! We process more online every year – but when the weather is rotten and time is running short, every traveler needs a good travel agent. That’s why we’re hiring trained travel agents so we can continue to grow 20% each year.

All our agents work from home! Our technology allows you to work from home while still being connected to your supervisor, your co-workers, and *hundreds* of client accounts, and we’re getting better all the time at making big things feel small and personal.

Sometimes it’s a bumpy ride, but we’re constantly innovating. We’re building tomorrow’s agency out of the best agents and technology. You should be a part of it. Send us your resume and let’s find out how you can make us even better.

  • Shift may start as early as 8am CST and end as late as 7pm CST
  • Estimated January 4th, 2027 start date
  • $48-58k USD salary

Job Summary

Coordinate the most cost-efficient travel arrangements for team clients, using independent judgment and discretion. Promote and maintain the highest level of customer service in the industry.

Responsibilities and Duties

  • Support the company’s values, goals and objectives
  • Help us innovate to improve the customer experience and create a stronger company
  • Efficiently arrange airline, hotel, car, rail, and ground transportation for both domestic and international reservations through multi-channel platform
  • Ensure traveler receives proper travel related services in accordance with company travel policy
  • Assist and educate travelers of passport and visa requirements
  • Assist and educate travelers on Concur navigational support
  • Diplomatically resolve travel-related issues

Qualifications and Skills

  • Consistently demonstrate company values with customers, suppliers, and teammates
  • Excellent oral and written communication skills, problem solving and interpersonal skills
  • Ability to work with and communicate successfully with a variety of personalities
  • Requires great attention to detail and organizational skills
  • Ability to multi-task and follow-through in an efficient, timely manner
  • Commitment to customer service and satisfaction
  • Self-motivator, who achieves results autonomously or via teamwork
  • Solid knowledge of domestic and international geography
  • Basic knowledge of Microsoft office suite
  • Understand our company values, goals and objectives
  • Able to provide basic Concur navigational support
  • Sabre/Amadeus experience must have occurred in the last 5 years.
  • Must have at least 2 years of experience in phone ticketing, exchanges and fare calculations to be considered for the position.
  • Must be able to provide a wired internet connection 15 ft or less from router
  • Work Location: Fully Remote

Job Type: Full-time

Pay: $45,000.00 - $58,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Application Question(s):

  • Which GDS are you most familiar with?

Experience:

  • phone ticketing: 2 years (Required)
  • Ticket Exchanges: 2 years (Required)
  • Ticket Calculation: 2 years (Required)
  • Corporate Travel Industry: 5 years (Required)

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...