German-Speaking Written Customer Service Freelancer

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Job Description:

  • Respond to customer inquiries by email and through Amazon
  • Manage Amazon channels, including Buyer-Seller Messaging, A-to-z Claims, and returns
  • Answer incoming calls and provide information about products
  • Coordinate with logistics and returns teams
  • Keep the ticketing system up to date and document inquiries
  • Contribute ideas for improving customer service
  • Support customers in using rowing machines, pedal exercisers, and other sports equipment

Requirements:

  • Native-level German, both written and spoken
  • Experience communicating with customers in writing
  • Ability to formulate messages confidently and accurately
  • Experience providing customer service through Amazon
  • Knowledge of Seller Central, Buyer-Seller Messaging, A-to-z Claims, and returns processing
  • Telephone support experience
  • Friendly and patient manner in stressful situations
  • Experience working from home
  • Ability to structure your daily work independently and communicate proactively
  • Own laptop, USB headset, stable internet connection, and a quiet room for calls
  • Flexibility regarding working hours: 40 hours per week from October to March; 20 to 40 hours per week in summer, by agreement
  • Basic technical understanding of sports equipment is a plus

Benefits:

  • 100% remote work, regardless of where you live
  • No commute and no on-site attendance required
  • Small team with direct communication and short decision-making paths
  • Dedicated point of contact from day one
  • Comprehensive product training
  • Set service hours with no night shifts or weekend work
  • Timely payment in euros
  • Long-term collaboration
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...