Job Description Job Description JOB SUMMARY: The House Person’s primary responsibility is to ensure the cleanliness of the property’s public spaces. The House Person is also responsible for assisting housekeepers and guests as needed and providing friendly, courteous and professional guest service. SKILLS & KNOWLEDGE: Must have the ability to provide professional and courteous guest service. Must have good time management skills and the ability to work with minimal supervision. Must have good organizational skills and strong attention to detail. Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing. ESSENTIAL FUNCTIONS: Assists all guests in a professional and courteous manner. Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines. Thoroughly and correctly cleans the property’s public spaces in accordance with brand operational policies and standards to ensure guest satisfaction. Public spaces can include, but are not limited to bathrooms, lobbies, hallways, stairwells, entry ways, parking lots and pool areas. May be required to clean or set up meeting/banquet space. May be required to assist the housekeeping staff in ensuring the cleanliness of guest rooms. Removes snow from hotel main entrance and sidewalks as needed. Maintains a clean and orderly cart and vacuum cleaner to maximize job efficiency. Acquires working knowledge of the property and all facilities to respond to guest questions effectively. Understands and applies all hotel safety and security procedures as required to maintain a secure and safe environment for employees and guests. Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken. Performs all other duties as assigned. OTHER CONSIDERATIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising guest satisfaction or essential business functions. The intent of this job description is not to state or imply that the duties listed are the only duties that will be performed by the individual in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. PHYSICAL DEMANDS ANALYSIS: Summary The House Person works indoors and outdoors on a regular basis. This position requires continuous standing, walking, lifting, carrying, bending and reaching throughout the entire shift. Hazards may include, but are not limited to, slipping and tripping, and exposure to variable temperatures, weather elements, blood borne pathogens and standard cleaning chemicals.

Required qualifications:

• Ability to provide professional and courteous guest service
• Good time management skills
• Good organizational skills and strong attention to detail
• Ability to understand and follow verbal/written instructions
• Effective verbal and written communication skills