Incident Management Specialist I at ArcBest Corporation: 100% Remote (Fort Smith, AR)

November 6, 2026

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Title: Incident Management Specialist I

Location: Fort Smith, AR - Old Greenwood Campus

Workspace

Remote

Pay Type

Hourly, Full-Time

Job ID

29756

Job Description:

Job Description
The Incident Management Specialist provides assistance with Safety and Security questions for ABF Freight, its subsidiaries, and outside customers.

Responsibilities

Answer the Safety Emergency Hotline and log information for all accidents, complaints, and incidents occurring within the corporation, including hazardous material general questions, shipping paper requirements, and placarding.
Determine course of action when receiving Emergency Hotline calls which may require extensive research with diverse resources and coordinate emergency response as needed.
Receive, collect, and process information from roadside inspections, service center inspections, non-conformance, accident reports, injury reports, security, complaints, safety award program, driver qualification files, and incidents of workplace violence.
Receive medical status and documentation for injured employees, classify injuries for OSHA, and process employee injury discussion reports for Claims Department.
Train, coach, guide, and support ABF supervisors and drivers on Hours-of-Service compliance questions and log edits, including proper completion and annotation of driver logs.
Review videos recorded on the road facing cameras in ABF tractors, classify accidents for prevention solutions, and assign appropriate personnel for coaching when needed.
Evaluate site alarm calls and analyze and evaluate CCTV footage as directed by ABF Security to determine if repairs are needed or if law enforcement should be dispatched.
Update driver credentials within the ELD dashboard.
Troubleshoot and fix hardware and software issues with handheld devices.
Train and guide field and GO personnel in Hours-of-Service, Hazardous Material handling, usage of handheld devices, electronic time clocks and on-board electronic logging devices.
Manage incidents and direct field personnel involving hazardous and non-hazardous material spill and coordinate waste disposal between service centers and environmental management vendors.
Maintain records, such as hazardous and non-hazardous waste manifests and associated documents and upload DoT reportable 5800 reports to PHMSA.
Analyze hazardous material bills of lading and propose solutions to expedite shipment movement.
Analyze and collect data to identify areas of concern and develop fact-based corrective and preventative initiatives to heighten safety awareness, promote safe Hours-of-Service driving behavior, reduce violations and improve retention, as well as develop controls for problem prevention.
Interpret, implement, and ensure Company and departmental policies and procedures are followed and adhered to including the enforcement of Federal Motor Carrier Safety Regulations.
Monitor, facilitate, and answer questions relating to the company drug and alcohol program policy.
Coordinate post-accident required testing with approved vendors for drug screens and breath and alcohol tests.
Test and review safety technology.
Collect and distribute information for vehicle accident reviews.
Perform root cause analysis and develop checklists for typical problems pertaining to accidents and injuries.
Investigate speeding events and determine driver responsibility.
Work holidays, nights, and/or weekends to provide adequate staffing to ensure 24/7/365 coverage in the Safety and Security Support Center.
Participate in an after-hours on-call rotation.
Travel as needed to support business operations.
Other duties and projects, as assigned.

Requirements
Education:

Bachelor's Degree in Criminal Justice, preferred
Risk Management experience is a plus.

Experience:

2 years of equivalent experience, preferred

Computer Skills:

Proficient in Microsoft Office Suite, preferred

Additional Requirements:

Detailed understanding of the work environment of ABF Freight and all subsidiaries.
Broad understanding of Hours-of-Service and hazardous material handling.
Knowledge and experience in processing reports and maintaining files, preferred

Competencies:

Accountability
Coaching Others
Conflict Management
Decision Making and Critical Thinking
Employee Health and Safety
Problem Solving
Process Management
Producing Results

Other Details
Work Hours:

Work hours vary based on scheduling to provide market coverage during normal business hours. Service is provided 24/7/365.

Travel Requirements:

Minimal (0%-25%)

Compensation:

This is a hourly position paid weekly.

About Us
ABF FreightÂ®, an ArcBestÂ® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 220 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.

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