Position Summary: Inflight Crewmembers are the ambassadors of the JetBlue Experience, delivering high-quality care and service to Customers in-flight. They are responsible for both Safety and Service in the aircraft cabin, ensuring that every Customer’s comfort and satisfaction remain the top priority throughout their journey. Inflight Crewmembers function effectively in a fast-paced, multi-tasking work environment, oftentimes during non-traditional working hours. In times of irregular operations, they are the key ingredient in maintaining a positive Customer experience, offering reassurance, empathy, and exceptional service when it matters most. As visible representatives of JetBlue and our brand, Inflight Crewmembers embody our values of Safety, Caring, Integrity, Passion, and Fun, while serving as effective communicators who thrive in an ever-changing environment. This position may be located in any of JetBlue’s bases (BOS, FLL, JFK, LAX, MCO, SJU). IMPORTANT: In order to see the world, you need to be flexible. Inflight crewmember schedules and bases are assigned by operational need and in seniority order. Applicants should expect the following if hired by JetBlue: - Work non-traditional hours, including early mornings, late evening, and overnight - Work on weekends - Work on holidays, including July 4th, Memorial Day, Labor Day, Thanksgiving, Christmas, and New Years - Have a “reserve” schedule, which means you are not scheduled specific flights in advance; rather, you await an open position and are assigned with very short notice Essential Responsibilities: - Respond safely and effectively to a broad range of in-flight emergencies - Provide outstanding customer service consistently and serve as an ambassador of the JetBlue brand - Serve as the primary respondent to Customer issues onboard while finding creative resolutions to ensure Customer satisfaction - Responsible for the safety and security of our customers, crewmembers, and equipment - Perform other various duties as outlined in company manuals - Provide assistance to Customers with lifting carry-on bags into overhead bins - Provide assistance to disabled Customers and/or unaccompanied minors - Provide and promote the various components of our Inflight product, including beverage and snack service, and onboard product sales - Promote and upsell buy-onboard products to meet company ancillary revenue goals - Maintain engagement with the Company by reading e-mail, paper mail, and intranet communications to enhance safety and service-related responsibilities - Utilize company-issued electronic tablet for processing onboard sales, accessing customer information, and various other functions - Other duties as assigned Minimum Experience and Qualifications: - High School Diploma or General Education Development (GED) Diploma - At least twenty-one (21) years old - Two (2) years of customer service in a face-to-face environment including proactively resolving Customer issues regularly - Successfully complete an assessment that evaluates the job qualifications/characteristics of Customer Service, Dependability, and Safety Orientation using AI- or statistically based scoring - Demonstrate proficiency in reading, writing and speaking English (and Spanish for Bilingual role) - For Bilingual role only, must successfully complete a Spanish language fluency assessment - Proven ability to remain calm in stressful situations - Vision corrected to 20/20 - Successfully complete JetBlue Airways Inflight Training Program, including Initial Training and Annual Continuous Education Programs - Must have the ability to walk comfortably down the aircraft aisle while facing forward and backward, fit quickly through the over wing exit, and able to sit and secure in the assigned Flight Attendant jumpseat with seatbelt and shoulder harness fastened without modification - Able to reach six feet three inches (6’3) without shoes - Able to be scheduled away from home for up to five (5) nights and six (6) consecutive days; irregular operations occasionally cause extended work days or duty periods - Ability to push and pull moveable carts weighing in excess of 250 pounds - Knowledge of basic computer and electronic tablet devices - Able to read and comprehend guidance as found in required manuals - Must be able to adhere to JetBlue Inflight Crewmember Uniform Appearance Standards - Able to work as a team to deliver the JetBlue Experience - Able to work varying schedules including reserve duty, weekends, evenings, holidays, and last-minute drafting - Upon notification, be able to report to assigned base location within 2 hours (BOS, FLL, MCO, SJU) OR 2 hours and 45 minutes (EWR, JFK, LAX) - Currently in possession of a U.S. passport or foreign passport with applicable visas to freely enter and exit, without restrictions, to all JetBlue destinations. All passport holders must have a minimum of 12 months’ validity remaining at the time of application. - Travel documents must remain valid throughout all phases of training and employment - Pass a ten (10) year background check and pre-employment drug test - Legally eligible to work in the country in which the position is located - Authorization to work in the US is required. This position is not eligible for visa sponsorship Preferred Experience and Qualifications: - Bachelor’s degree - Two (2) years of customer-facing sales experience - Able to function effectively with limited supervisory oversight - Possess a strong passion for quality customer service - Prior emergency management experience such as medical training, law enforcement, or military background Crewmember Expectations: - Regular attendance and punctuality - Ability and willingness to work a non-traditional schedule, including weekends, holidays, and overnight hours. - Potential need to work flexible hours and be available to respond on short notice - Able to maintain a professional appearance. - When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft - Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun - Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards - Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) - Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls - Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities - The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position Equipment: - Computer/Electronic Tablet, point of sale device, and other office equipment - Aircraft emergency equipment (including firefighting and evacuation) - Aircraft medical equipment - Aircraft interphone system - Hazardous materials kit - Galley equipment including drink trays, snack baskets, and carts Work Environment: - Non-traditional work hours, shifts cover flight schedule which operates twenty-four (24) hours a day, seven (7) days a week - Must be able to work any schedule awarded, including early mornings, late nights, weekends, and holidays - Scheduled to be away from home for up to six (6) consecutive days - Mandatory extended work days may be required during irregular operations - Ability to stand for extended periods at a time Physical Effort: - Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. - Ability to push and pull heavy objects, such as galley equipment, in excess of 250 pounds Compensation: - The base pay range for this position is between $26.03 and $69.90 per hour. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.