Overview

Member Service Specialist I – Salary: $20-30/Hour – Company: Disney – Location: Florida, USA – Educational Requirements: Bachelor's Degree (or GED).

Responsibilities

• Cope with inbound telephone calls and offer international‐elegance member support.
• Attain and adhere to all contact center performance standards, targets, and objectives.
• Provide additional products and services to meet member needs while offering affordable solutions and options to maximize members' financial well‐being.
• Follow partner Federal Credit Union policies and procedures while assisting members.
• Respond to member inquiries and resolve issues in a timely, professional manner.
• Use more than one computer application to view account information, perform transactions, and file adjustments.
• Maintain a provider recognition on every member interaction with the intent of delivering a first‐rate member experience and loyalty.

Qualifications

• Capability to work a hybrid schedule.
• Typing proficiency and ability to speak and listen simultaneously.
• Ability to troubleshoot common computer/tool problems on widely used operating systems, browsers, and applications.
• Familiarity with and comfort level operating with new and emerging technology.
• Top‐notch customer service skills.
• Validated verbal and written communication abilities, including smartphone etiquette.
• Teamwork skills.
• Problem‐solving and decision‐making skills.
• Strength in conflict resolution.
• Adaptability to change; flexibility.
• Time‐management and organizational skills.
• Ability to juggle several related software programs including Microsoft Outlook.
• Confirmed understanding of cell and online banking structures and functions.

Desired Qualifications

• Experience in monetary services, banking, or credit union.
• Call center experience preferred.

Required Schooling

College degree or GED required.

Availability

Availability must fall within the Member Service center's operational hours: Monday‐Friday 7:00am‐10:00pm EST and Saturdays 8:00am‐5:00pm EST. Full‐time applicants must be able to work forty hours per week. The position is hybrid: part of the time on‐site in Orlando, FL and part of the time remotely.

Additional Information

Due to the high volume of programs received, please allow extra time to listen back approximately in case you are to be moved forward to the subsequent sphere. Partners Federal Credit Union has served more than 175,000 members for over 50 years, providing a full array of financial products.

Equal Opportunity Statement

The Walt Disney Parks and Hotels U.S., Inc. is an equal‐opportunity employer. Applicants will be considered for employment without regard to race, hue, religion, gender, national origin, sexual orientation, gender identity, disability, or veteran status. Disney fosters a culture of inclusiveness.