Product Manager (2 Openings: Reverse Logistics OR Mobile Activation)

Other Jobs To Apply

<div><p><b>Product Manager (2 Openings: Reverse Logistics OR Mobile Activation)</b></p><p>Are you excited by the challenge of modernizing reverse logistics OR the challenge of evolving how we sell Mobile Phones across Canada?</p><p></p><p>Best Buy Canada has two roles open, one <b>focused on Reverse Logistics and the other in mobile activation</b>.</p><p></p><p><b>In the reverse logistics role</b>, you will lead cross-functional product teams to support the transformation of our reverse logistics, enabling operational efficiency and improved customer experiences across our ecosystem.</p><p></p><p><b>In mobile activation role</b>, you will work closely with engineering, operations, and business stakeholders to prioritize and deliver experiences that improve the mobile phone activation experience for customers and front-line employees.</p><p></p><p>We practice a remote-first working model, with opportunities to collaborate at our head office in beautiful Vancouver, BC for strategic, collaborative, and social purposes.</p><p></p><p><b>Join us in supporting the future forward transformation of our organization as a product manager!</b></p><p></p><p><b>Role A: reverse logistics - what you'll do:</b></p><ul><li>Deliver on the product vision and roadmap for Reverse Logistics.</li><li>Lead an agile, cross-functional delivery team to build scalable and reliable platforms that support reverse logistics and returns operations end-to-end.</li><li>Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals.</li><li>Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships.</li><li>Contribute to the broader reverse-logistics modernization journey, unlocking value from new platforms and capabilities and supporting new initiatives.</li></ul><p></p><p><b>What we’re looking for:</b></p><ul><li>4+ years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post-purchase experiences).</li><li>Hands-on familiarity with reverse logistics concepts (returns, repairs, return-to-vendor, write-offs/disposition, shipping) and how these connect across systems and operations.</li><li>Experience leading cross-functional agile teams and delivering iterative value through well-shaped roadmaps, backlogs, and clear outcome measures.</li><li>Strong ability to partner with technology, business, and operations teams, translate needs into product requirements, and make effective trade-offs across scope, timeline, and value.</li></ul><p></p><p><b>Role B: mobile activation</b></p><p></p><p><b>what you'll do:</b></p><ul><li>Deliver on the product roadmap for the Mobile Phone Activations product.</li><li>Partner with engineering and delivery teams in an agile environment to deliver scalable and reliable experiences that support Mobile Phone Activations end-to-end.</li><li>Partner closely with operational stakeholders to understand pain points and translate business needs into well-defined product backlog items and actionable outcomes for delivery teams.</li><li>Serve as the functional domain expert in Mobile Phone Activations, connecting technical implementation with business context and operational goals.</li><li>Contribute to the end-to-end mobile activation evolution, unlocking value from integrated carrier, financing, and fulfillment capabilities while enabling new customer and associate-led activation experiences.</li></ul><p></p><p><b>What we’re looking for: </b></p><ul><li>4+ years of experience as a product manager delivering software products in complex, customer-facing ecosystems, ideally within telecom, retail, or transactional platforms.</li><li>Experience with telecom activation workflows, including plan selection, provisioning, and real-time transaction processing across multiple carrier partners.</li><li>Hands-on experience designing customer and front-line associate experiences, balancing self-serve capabilities with assisted selling in high-volume environments.</li><li>Experience working with systems that handle sensitive customer data (PII), with a strong understanding of privacy, security, and regulatory compliance requirements.</li><li>Strong operational mindset, with familiarity in piloting & iterations for front-line associates.</li></ul><p></p><p><b>Why you’ll love it here:</b></p><ul><li>Remote-first work environment.</li><li>Employee discounts on awesome tech from day one.</li><li>Flexible health benefits and wellness program.</li><li>TFSA and RRSP programs.</li><li>100% matched company pension plan.</li><li>Training programs to build new and transferable skills.</li></ul><p></p><p><b>Annualized Compensation Range</b></p>$95,000.00 - $106,000.00<p>This job is eligible for a company performance bonus in addition to the compensation range above.</p><p></p><p></p><p>Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us.</p><p>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...