Overview

Primary responsibility to ensure US Foods executes our key commitments (Program Growth and Retention, CMA Utilization, and Member Satisfaction) to one of the largest GPO (Group Purchasing Organizations) serviced by our company for specific region(s).

Responsibilities

• Oversees business of one of our largest GPO relationships interacting with Regional Vice Presidents of National Sales (RVPNS), Area Vice President of National Sales (AVPNS), National Sales Managers (NSM) and Account Executives (AEs) in assigned region to ensure Program Growth and Retention, CMA Utilization, and Member Satisfaction.
• Works with RVPNS in assigned regions to build an annual Premier strategy plan by market, focused on AE training, key retention action plans and CMA Utilization plans. Conducts quarterly GPO checklist reviews with each Area to monitor performance against key GPO commitments.
• Engage key Area (AVPNS) and Region (RVPNS) staff to execute and resolve Service Protocol Process concerns. Analyze data and reports (member retention reports and dashboards) to get ahead of potential service issues and member concerns. To include fill-rate, delivery on-time performance, account executive effectiveness and program maximization metrics.
• Review SOS (Save Our Sales) submissions impacting members within the region on a weekly basis, address proactively with market staff to ensure resolution of the SOS.
• Provide guidance and monitoring for all Middle Earth groups to ensure Premier contractual expectations are being followed.
• Drives customer retention and program growth to achieve annual operating plan (AOP) objectives in assigned regions.
• Ensure training and competency of field personnel responsible for GPO business as assigned.
• Frequent overnight travel required (50% - 60%).
• Other duties as assigned by manager.

Supervision

• N/A

Relationships

• Internal: Primarily work with Region Vice Presidents of National Sales, Area Vice Presidents of National Sales, National Sales Managers, and Corporate Support Office Staff. Work with Area Presidents as needed.
• External: Key customer contact within prioritized accounts, Premier Sr. Executives, Premier Shareholder Executives, VPs of Support Services and various Facility Managers (i.e. Food Service Directors).

Work Environment

• Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment.

Minimum Qualifications

• Minimum 7 years foodservice or group purchasing sales experience required.
• Demonstrated positive customer interfacing and issue resolution experience also required. Experience in delivering positive change management required.
• Experience dealing with Group Purchasing Organizations (GPO) and large regional or national multi-location chains strongly desired.
• Management of a large (complex, multi-customer, multi-millions) book of business preferred. Orange Belt (or higher) level of Continuous Improvement training preferred.
• Experience delivering competency-based training of internal team members desired.
• Knowledge/Skills/Abilities: Strong interpersonal skills - relationship builder required.
• Demonstrated ability to create and implement programs that enhance value to end user and organization.
• Disciplined approach to monitoring data and reports to proactively prevent customer concerns from escalating.
• Ability to leverage relationships to achieve business goals, strategic thinking skills, strong business acumen and business maturity required.
• Must have excellent oral/written communication skills, be well organized with strong follow through.
• Strong leadership and team building skills with proven results orientation also required. Issue resolution, defining customer expectations and action planning skills also required.
• Microsoft Excel, Teams, Outlook and Word skills required.

Education

• Bachelor’s degree

Preferred Qualifications

• Experience with ACCESS, Sigma and TABLEAU preferred.

This role will also receive annual incentive plan bonus.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

To review available benefits, please click here:

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between

$100,000 - $160,000

• EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***