Note: The job is a remote job and is open to candidates in USA. U-Haul is seeking a bilingual French and English Roadside Assistance Agent to support customers whose moves do not go as planned. The role handles incoming and outbound calls, coordinates with roadside assistance providers and other personnel, and assists customers with calm urgency, professionalism, and care while meeting quality goals.

Responsibilities

• Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move
• Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals
• Must be available on the weekend, either Saturday and Sunday
• Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs
• Assist customers within the first week of employment
• Customer interactions with instructors’ support during initial education
• Learn and begin performing some of your job duties with customers the first day
• All work duties, including initial education, must be performed from your home address in a private, quiet workspace

Skills

• Applicants must be legally authorized to work and must not require employer sponsorship
• Must be fluent in both English and French
• Ability to express sympathy, empathy and compassion
• Critical thinker and ability to adapt
• Intermediate keyboarding and computer skills
• Active and Attentive listener
• Ability to type while talking
• Ability to formulate sentences through written text
• Ability to navigate and use multiple computer programs at once
• Excellent verbal communication and listening skills
• Clear speaking voice
• General knowledge of U.S. and Canada geography
• General knowledge of how to map a location using various programs or applications
• Willingness to incorporate feedback to constantly improve performance
• Possess can-do-confidence
• (40 WPM or higher is a plus)

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Life insurance
• Paid time off program with paid holidays
• Various wellness programs
• Career path planning
• Continued education assists employees with their professional goals
• Self-motivated education at our very own U-Haul University.
• Self-motivated supplementary eLearning.
• Customer interactions with instructors’ support during initial education.
• Skillset-driven continued education coordinated by your manager.
• All work duties, including initial education, must be performed from your home address in a private, quiet workspace.
• A personal home computer that meets the technical requirements ... is necessary ... for performing job duties.

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