Remote Customer Success Manager

Other Jobs To Apply

Customer Success Manager

Remote | North America

About Hubstaff

Hubstaff helps organizations around the world optimize productivity and workforce operations. Trusted by 20,000+ businesses, our platform powers time tracking, team management, project insights, and payroll automation.

We’ve been a remote-first company for over a decade — and we’re on a mission to help distributed teams work smarter, not harder.

The Role

We’re hiring a Customer Success Manager (NAMER) to own the customer journey end to end — ensuring rapid activation, long-term adoption, retention, and expansion of Hubstaff across a portfolio of ~150 mid-market and Enterprise customers across North and South America.

Your focus will span Onboarding, Adoption, Retention, Expansion, Renewal, Billing, and Escalations, ensuring every customer achieves measurable outcomes and lasting value from Hubstaff.

This is a strategic and hands-on role: you’ll act as the trusted advisor to your customers, collaborating cross-functionally with Sales, Product, Marketing, and Support to deliver world-class experiences and sustainable growth.

This role is ideal for someone who thrives on building strong relationships, solving complex problems with empathy, and driving impact through data and insight. You’ll report to Customer Success Team Lead, working with peers across the Americas and Europe in a highly collaborative, remote-first environment.

What You’ll Do

  • Own client activation and onboarding — become a Hubstaff subject matter expert and guide new customers from deal close through successful adoption. Lead live onboarding sessions, follow-ups, and check-ins to ensure customers realize time-to-value quickly.

  • Manage ongoing customer relationships — conduct value-driven business reviews, track progress toward customer goals, and proactively drive retention and growth across your book of business.

  • Be directly responsible for Gross and Net Revenue Retention (GRR & NRR) across your book of business. Manage renewals and the associated process, expansion opportunities, and at-risk accounts, ensuring Hubstaff’s customers are retained and setup to grow with us.

  • Build and maintain strong, trust-based relationships with key decision-makers and daily users, becoming their advocate and advisor.

  • Deliver key account insights: report on customer health, renewal risk, and expansion opportunities to the wider Hubstaff leadership team.

  • Develop scalable processes and playbooks that streamline onboarding and lifecycle management, contributing to a continuously improving Customer Success practice.

  • Use data to drive action: monitor product adoption metrics, health and associated alerts, feature usage, and engagement data to identify risk or opportunity, and implement targeted success plans.

  • Educate and enable customers through webinars, product walkthroughs, and resources that increase confidence, adoption, and satisfaction.

  • Collaborate cross-functionally with Product, Support, and Engineering teams to resolve issues quickly, advocate for customer feedback, and influence roadmap decisions.

  • Continuously experiment and iterate: test engagement approaches, refine playbooks, and share learnings to enhance customer outcomes and internal efficiency.

What You’ll Bring

  • 4+ years of experience in Customer Success within a PLG SaaS company.

  • Proven experience managing 100+ accounts, balancing proactive engagement with operational efficiency.

  • Strong ownership mentality — you’re accountable for your customers’ results and take initiative to solve problems before they escalate.

  • Exceptional relationship and communication skills, able to engage both executive and operational stakeholders with credibility and empathy.

  • Comfortable working with data, dashboards, and customer metrics to inform decisions and drive performance.

  • Experience influencing renewal, retention, and expansion outcomes, ideally in a PLG or subscription-based SaaS model.

  • Familiarity with tools such as Vitally, HubSpot, Slack, and Stripe is a plus.

  • Self-motivated, comfortable working autonomously in a distributed team, and energized by a high-growth, evolving environment.

Compensation & Bonus

The base salary for this role is $80,000–$100,000 annually, plus the opportunity to earn additional compensation through a quarterly performance bonus.

Our bonus plan rewards your impact on customer success, with incentives tied to customer retention and expansion goals.

Why You’ll Love Working at Hubstaff

  • Fully remote role with flexible working hours

  • Meaningful work — you’ll help thousands of teams operate more effectively and sustainably every day

  • Supportive culture built on trust, autonomy, and balance

  • Private health insurance, paid time off, and local benefits (for employees)

  • Annual stipends for home office, wellness, or professional development

  • Clear career progression pathways, mentorship opportunities, and skill development programs

  • Global company retreats in unique destinations, connecting our remote team in person

Inclusion at Hubstaff

We welcome and celebrate diverse backgrounds, perspectives, and experiences. Everyone deserves to feel valued and supported — and we’re committed to creating an inclusive environment for all.

Back to blog

Other Jobs To Apply

Entry Level Work From Home Remote Position Focus Group Panelist

Freelance Sr Manager, Social Media Customer Support in USA-job_id Job ID- 1461

Physics Division Undergraduate Internship - Summer 2027

Work-From-Home Sales & Customer Support for Major Cruise Line

Assistant Director, Library Administration and Operations (Library Development & Engagement)

$21-$25/hr Fulfillment Associate job in Opa-locka | Hiring

Travel Consultant - Remote VIP

Part-Time Yelp Spam Comment Remover (Live Chat Remote Jobs) United States The EliteJob In UAE

Senior Account Executive, Roundel - Sports and Electronics(Remote Or Hybrid)

Data Analyst/Python Programmer - Remote

Entry‑Level Data Entry Specialist – Remote – $35/Hour – 2024 – Apply at reputed company

RN OR Circulator Part Time - Outpatient Surgery Center

Entry Level Data Entry Clerk – (Part Time Remote Jobs) – Hiring

Email and Chat Jobs from Home – No Phone, No Degree Needed | $25–$35/hr

Aetna Remote Data Entry Jobs ? Entry Level/No Experience

Chat Support Agent Jobs Hiring Immediately – Remote, No Phone Calls | $25–$35/hr

Entry-Level Live Chat Customer Support Associate – Remote, No Experience Required, Full Training & Growth Opportunities

Senior Analyst - Data Science

Appointment Setter 1002 (Remote, Night Shift)

Certified Pharmacy Technician (100% Remote)

Chat Customer Service Jobs from Home – No Degree, No Experience, Weekly Pay | $25–$35/hr

Remote Data Entry Specialist – Health Insurance Focus – Temp‑to‑Perm Opportunity with Competitive Pay and Career Advancement

American Airline Online Jobs $26/Hour

Netflix Customer Service Advisor (Remote)

Remote Medical Billing & Coding Jobs (No Experience Required)

Principal Inspector

Watch Netflix (Tagger): $12-$46

Amex Virtual Assistant (Remote) reputed company – Vacancy Global

Remote Night‑Shift Plug Plant Packer – 3rd Shift (12‑Hour Rotating) – reputed company Warehouse Packaging Specialist

Online For Medical Coder Jobs (Freshers)

Remote Part-Time Airline Customer Service Rep

(No Experience/Entry Level) Work From Home Amazon Jobs - Hire Me Remotely

Remote data entry jobs anywhere in the world

Entry Level Fedex data entry jobs (Work At Home)

Remote Tech Support Representative Entry Level Text Based Only No Degree Required

Remote RN: Insurance Coding & Revenue Management

Away from Home/Food Service Sales Representative, Cranston

Remote Data Entry Jobs For Students At Apple

FLEX Senior Manager, Technical Privacy and Data Governance Engineering

Remote Customer Service Positions Paying Up to 19 Per Hour Now Open

Remote Medical Billing Specialist

Government Programs Policy Specialist / Mostly Remote / NYC

Fully Remote Patient Coordinator

Remote Medical Assistant

reputed company Jobs, Remote reputed company Jobs, Southwest reputed company @ Get Informed!!

amazon flex $15+/ Hour (Sign on Bonus)!

Portuguese Speaking Airline Customer Service Specialist - (Remote in Greece) - reputed company

Chemical Operations Specialist ($18 - $20/Hour + Benefits)

Remote Data Transcriptionist at Watson Realty Corp. Tampa, FL

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...