Senior Manager, Services Portfolio – Learning Architecture

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Job Description:

  • Lead Portfolio Architects within the Global Services Portfolio
  • Convert portfolio strategy into technically credible consulting services and end-to-end Education programs
  • Own service design, Education strategy, offering creation, ODT and ILT curricula, and the Training Subscription model
  • Build, standardize, and scale creation and maintenance processes aligned with product roadmaps, releases, and retirements
  • Own architecture, methodology, scope, outcomes, technical requirements, and validation for consulting service offerings
  • Direct creation of new offerings and Education and improve existing services
  • Set and maintain service design, content, lab standards, and templates
  • Set Professional Services Education direction across on-demand, instructor-led, and hybrid delivery
  • Own the TRG master curriculum and ODT/ILT source content
  • Direct Training Subscription priorities and track adoption
  • Ensure Architects author and maintain Education content, including in Articulate
  • Govern service and Education maintenance lifecycles, capacity allocation, roadmap alignment, and feedback loops
  • Recruit, onboard, manage, and develop Portfolio Architects, including performance management and career progression
  • Lead the team through the new operating model transition
  • Build capability in service design, Education design, delivery, modern authoring, and AI-enabled production
  • Oversee project dependencies, costs, schedules, risks, and on-time, within-budget delivery
  • Manage the team budget and advocate for resources, tooling, and lab environments
  • Contribute to weekly portfolio management calls and quarterly portfolio reviews
  • Collaborate with Strategy & Innovation, Enablement & Creative, Program Management, Product, Customer Success, Customer Care, Sales, and Partners
  • Serve as senior escalation point for unresolved portfolio content issues

Requirements:

  • Applicants must be authorized to work for any employer in the U.S. without sponsorship
  • 10+ years of overall experience in Information Security
  • 5+ years of experience in vulnerability management and broader cybersecurity operations
  • 7+ years of professional services, consulting, technical support, sales engineering, or technical training experience
  • Proven experience setting Education strategy and designing and delivering technical curricula across on-demand, instructor-led, and hybrid formats, including subscription or learning platform offerings
  • 3+ years of experience leading technical, content, or consulting teams, including line management and leading experienced teams through change
  • Exposure to the full offering or product delivery life cycle: requirements analysis, design, testing, and implementation
  • Experience with cross-functional and cross-organisational program management, including gathering customer and stakeholder requirements
  • B.S. or M.S. degree in Computer Science or a related field preferred; equivalent experience considered
  • In-depth knowledge of Windows and Linux operating systems
  • In-depth knowledge of TCP/IP networking
  • Working knowledge of web application, container, and cloud security, including AWS/Azure
  • Working knowledge of ICS/SCADA systems
  • Working knowledge of instructional design frameworks
  • Working knowledge of authoring tools such as Articulate
  • Business and technical acumen, including budget management and capacity planning
  • CISSP, CISM, or PMP preferred
  • Strong written and verbal communication skills
  • Strong interpersonal skills and ability to influence across teams and at a senior level
  • Ability to work with minimal supervision in an agile, geographically distributed team

Benefits:

  • Medical, dental, vision, disability and life insurance
  • 401(k) retirement savings with company match
  • Employee stock purchase plan
  • Employee referral program
  • Flexible spending accounts
  • Employee Assistance Program (EAP)
  • Education assistance
  • Parental leave
  • Paid time off (PTO)
  • Company-paid holidays
  • Health and wellness events
  • Community programs
  • Variable compensation/bonus eligibility for non-sales roles
  • Flexible remote work arrangement
  • Friday focus day
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