About the position

The Underwriting/Operations Assistant supports the Transportation product line’s Underwriting team by preparing policy documents, ensuring regulatory compliance, ordering inspections and premium audits, maintaining underwriting files, and soliciting renewal transactions. The role provides operational support to underwriters and backup support for the Operations Representative, and may involve reviewing insurance certificates, resolving discrepancies with reinsurers, preparing reports, coordinating with producers, and auditing the work of others. Some duties may include exercising authority on behalf of Underwriting to review or approve endorsements and assess risks, policy terms, conditions, and inspections.

Responsibilities

• Create policy documents that represent the insurance transaction bound by the underwriter.
• Ensure statistical coding and policy issuance comply with regulatory requirements for each insurance transaction.
• Order inspections, premium audits, and loss runs as required.
• Maintain electronic and/or physical underwriting files.
• Solicit renewal transactions.
• Re-format data for import into the front-end system as necessary.
• Provide basic operational support for the product line’s underwriters.
• Develop underwriting information from the internet and other data sources as requested by underwriters.
• Review facultative insurance certificates to confirm that reinsurer terms are consistent with terms expected by the underwriter.
• Resolve accounting discrepancies with facultative reinsurers.
• Provide operational, production, and underwriting reports to underwriting staff as requested, using front-end systems and/or Business Objects.
• Contact producers to determine appropriate courses of action.
• Assist with User Acceptance Testing of systematic changes.
• Audit the work of others.
• When authorized, review or approve endorsements and review or analyze risks, underlying policy terms and conditions, and risk inspections on behalf of Underwriting.
• Provide backup support for the Operations Representative.

Requirements

• Typically requires a high school diploma; equivalent education and experience may be considered.
• At least 2 years of related experience for consideration, or an equivalent level of education and experience.
• Ability to follow operations procedures outlined by the Operations Manager.
• Ability to meet processing deadlines with minimal error.
• Ability to manage multiple long- and short-term projects simultaneously.
• Ability to use database software, Windows operating systems, a computer network environment, and printers to process insurance policy changes.
• Accurate data-entry skills.
• Superior Excel skills, including peer reviewing formulas, formatting, and cleansing data in large spreadsheets.

Nice-to-haves

• Associate degree preferred.

Benefits

• Annual bonus plans.
• Employee stock ownership plan (ESOP).
• 401(k) with an automatic 3% company contribution.
• Annual 401(k) and ESOP profit-sharing contributions of up to 15% of eligible earnings.
• Paid time off and holidays.
• Paid volunteer time off.
• Parental and family care leave.
• Flexible and hybrid work arrangements.
• Fitness center discounts and a free virtual fitness platform.
• Employee assistance program.
• Medical, dental, and vision benefits.
• Flexible spending and health savings accounts.
• Group life and AD&D insurance at 2x base salary.
• Voluntary life, critical illness, and accident insurance available for purchase.
• Short-term and long-term disability benefits.
• Training and certification opportunities.
• Tuition reimbursement.
• Education bonuses.