Client Success Manager - HubSpot Consulting

Other Jobs To Apply

Client Success Manager - HubSpot Consulting

USA (Remote)

1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner agency dedicated to helping businesses achieve their full potential. Our team leverages HubSpot and best-in-class technology to drive measurable growth for our clients. As we continue to scale, we are looking for a Client Success Manager to join our team.


Position Overview

This role is responsible for leading HubSpot implementations and owning client outcomes end-to-end. You will manage project plans, align cross-functional delivery teams, and ensure successful execution—while also owning the client relationship and identifying opportunities for growth.

This is not a support role. We are looking for candidates who have experience running software implementations, managing timelines, and driving accountability across both internal teams and clients.

Key Responsibilities

Implementation & Delivery Ownership

  • Own and manage HubSpot project plans from kickoff through completion
  • Translate scope of work into clear, actionable plans for the Implementation Specialist (IS) team
  • Define timelines, dependencies, and deliverables across all work streams
  • Proactively identify risks, blockers, and misalignment—and drive resolution
  • Hold both internal teams and clients accountable to agreed timelines and outcomes

Client Alignment & Communication

  • Serve as the primary point of contact for assigned accounts
  • Lead structured client meetings with clear agendas, decisions, and next steps
  • Ensure alignment between client expectations and delivery reality
  • Communicate proactively on progress, risks, and timeline changes to maintain trust and transparency

Growth & Account Ownership

  • Identify gaps, risks, and opportunities within accounts
  • Drive cross-sell and upsell opportunities by aligning client goals with additional HubSpot solutions and services
  • Translate business needs into clear, scoped recommendations

Objection Handling & Problem Solving

  • Lead difficult conversations with confidence and clarity
  • Navigate challenges by aligning stakeholders on solutions and next steps
  • Turn delivery or scope challenges into opportunities for stronger outcomes

Client Relationship & HubSpot Expertise

  • Build strong, trusted client relationships rooted in accountability and results
  • Provide strategic guidance on HubSpot tools and best practices in partnership with implementation and technical teams
  • Monitor account health, ensuring high retention and long-term success

Required Experience & Qualifications

  • 3+ years of experience in SaaS implementations, HubSpot Implementations, consulting, project management, or client success in a B2B services or agency environment
  • Experience running software implementations and managing timelines across multiple stakeholders
  • Prior HubSpot platform experience
  • Strong project management skills with experience using tools such as Teamwork.com, Asana, Monday.com, or ClickUp
  • Exceptional communication and facilitation skills in client-facing environments. This is a remote, client-facing role.
  • Proven ability to manage complexity, drive accountability, and move work forward

Who Will Succeed in This Role

  • Has led SaaS or HubSpot implementations and understands how to drive projects forward
  • Is comfortable owning both client relationships and execution
  • Has HubSpot platform experience
  • Balances relationship management with structure and accountability
  • Thinks commercially and can identify growth opportunities within accounts

This Role Is Not a Fit For Someone Who

  • Is primarily focused on customer support or ticket-based work
  • Has not owned project timelines or cross-functional delivery
  • Prefers reactive work over proactive ownership

What We Offer

  • Competitive salary and performance-based bonuses
  • Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching
  • A collaborative, growth-oriented culture where your contributions directly impact client success and company growth
  • Ongoing professional development, including HubSpot certifications and leadership coaching

Compensation:
The target base salary range for this position is $80,000 - $95,000 annually, based on relevant experience and qualifications, plus potential for performance-based bonuses.

jZXCkoFDRO

Back to blog

Other Jobs To Apply

Remote Registered Dietitian Contractor

Earn Money Working from Home Packing Products

Clickworker

MBA Category Campaign Strategist (Graduate)

MBA Consultant, Finance

Entry-Level Copywriter

Amazon Customer Service

Amazon Flex Representative

Data Entry Operator (Full time, Work from Home)

Express Virtual Assistant ( Work At Home )

Equipment Service Manager

Equipment Service Specialist

BILINGUAL (ENGLISH/SPANISH) REMOTE SALES ASSOCIATE – ENTRY LEVEL.

Flexible and Remote- Client Service Rep

REMOTE JOB - Sr. Consultant \$100k - \$120k Annually

Customer Service Representative - Remote Data Entry Clerk

Virtual Assistant Roles | $25-$35/hr | Work Remotely | No Experience Required

Amazon jobs at home Office Associate

Online Amazon jobs (Full Time) at home – Office Associate

Seasonal Associate-The Outlets at Orange

District Manager - Raleigh

District Manager - Austin

APP Tester (Hongkong Region)

Director, Advertiser Solutions, Mobile App

Director of Business Development - Remote

Virtual Assistant(entry Level) job

[Remote] Freelance Creative Operations

Content Reviewer (Immediate Start)

Paid Product Tester

Online Live Chat Jobs

Amazon Data Entry Clerk (Remote)

Amazon Data Entry Jobs from home - No Experience Needed

Caregiver / Support Professional – Paid Training

Remote Customer Support Agent - Flexible Schedule

Flexible Work From Home Jobs for Housewives and Students

Basic Data Entry Agent Work From Home – No Experience Needed

Basic Data Entry Clerk Wanted - Typing / Work From Home 25 Words Per Minute Input

Side Hustles and Gig Jobs

Side Hustles and Gig Jobs

Side Hustles and Gig Jobs

Side Hustles

Basic Data Entry Clerk Wanted - Typing / Work From Home 25 Words Per Minute Input

Administrative Assistant / Data Entry Clerk (Remote Work At Home)

Easy Breezy 2 Day Work Week – LPN or RN! Fun School Case!

Coder - Inpatient (CCS/CIC REQUIRED), Remote, Sign on Bonus Eligible

-Hiring Entry-Level Remote Job| Flexible Schedule | Apply Today

Virtual Fashion Trend Analyst

Online Clothing Designer

Member Experience Owner Lead (Omnichannel) – Life Company Distribution and Service Experience

Remote - Creative Strategy Manager

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...