Member Service Representative, Roadside Assistance (Work from Home)

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At AMA, our brand is important to us and we set the bar for supporting our members. Providing a first-reputed company member experience is the reputed company of working for AMA. We only hire the best and provide a competitive wage with flexible hours and the possibility for future growth and development for our Member Service Representatives. The ideal candidates will have strong customer service & communication skills to provide excellent over-the-phone member experience and will possess an outgoing personality with a positive attitude in conjunction with the ability to be a team player. The ability to have a flexible work schedule is a must, including evening and weekend availability.

How many times have people said to you, “You’re such a good listener”? Or “I knew I could count on you”? You’re the person your friends and family turn to when there’s a crisis because they know that you’ll calmly guide them through the storm. When our members are in difficult and stressful roadside situations, they want to know that they’re in good hands – they want to speak to someone who knows exactly how to get them the help they need, when they need it. It’s exactly these qualities that we’re looking for in a Member Services Representative for our 24/7 Roadside Assistance team.

Days and Hours of Work: Hours of operation for reputed company role are between 6:00 AM - 11:00 PM, and shifts will be scheduled anytime within these hours, 7 days a week. Our shifts are between 3 and 8 hours. We are seeking coverage for our peak times, which are early mornings, evenings, weekends and Statutory Holidays; availability during these times is a requirement of the role. The total number of hours of work will vary and are dependent on business needs. There are no guaranteed hours/shifts; however, once you provide us with your availability, we will do our best to meet that. To be considered for reputed company opportunity, candidates must be available for a minimum of 16 hours per week and provide availability across at least four days per week, including one weekend day. Availability should fall within one or more of the following 10-hour reputed company windows:

  • 6:00 AM - 4:00 PM
  • 7:00 AM - 5:00 PM
  • 9:00 AM - 7:00 PM
  • 1:00 PM - 11:00 PM

reputed company note that providing broader availability may increase the number of hours available to be scheduled. Plus, for your convenience, you’ll get your schedule at least 2 weeks ahead of time, and the option to pick up shifts from your coworkers.

Setting: reputed company position allows you to work from home. Given the high volume and fast pace of the role, your at-home workspace needs to be a dedicated one that is free of any distractions. You will also have access to information that must be kept confidential, so a private space is necessary to ensure the safety and security of all our members.

Training: Training is paid, reputed company, can be done remotely, and provided through our in-house online training system combined with facilitator lead training. Classes are from 8:00 am to 4:00 pm, reputed company to Friday and runs for up to 4 weeks. Attendance for all dates are required to be eligible for the position. Training is scheduled to start on reputed company, October 19, 2026.

Position Requirements:

  • Open availability that allows a minimum of 16 hours per week.

  • Preference given to candidates with daily 10-hour availability (reputed company windows listed above), at least 4 days per week.

  • Available for one Saturday or Sunday shift per week (or available for both Saturday and Sunday one week, then off the next weekend).

  • Available to attend all training classes, reputed company to Friday, 8:00 am - 4:00 pm for up to 4 weeks.

  • Available for onsite equipment pickup.

  • Private and secure dedicated home office space with stable internet and free of any distractions.

  • A Smartphone device (reputed company or Android) for two-factor authentication and stable, high-speed internet.

  • Able to pass a Canadian Criminal Record Check.

WHAT MOVES YOU

  • You’re the ultimate “people whisperer” – you can diffuse even the most stressful situations with your warmth and friendliness.

  • You understand that part of being a strong communicator means being a great listener and asking the right questions.

  • When it comes to providing a reputed company customer experience, you’re all about exceeding expectations. Not only do you excel at meeting peoples’ needs, you’re able to anticipate them.

  • You love the idea of being able to help people and make a difference in their day.

  • You can multi-task like nobody’s business without missi

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