Part-Time Weekend Remote Customer Service Representative

October 24, 2026

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Benefits:

Paid time off
Training & development

Part-Time Remote Customer Service RepresentativeAaron Services: Plumbing, Heating & Cooling
Fully Remote Within Georgia | Approximately 22 Hours per Week, With Additional Hours Available

Help Us Deliver an Exceptional Customer Experience

Aaron Services is a family-owned plumbing, heating, and cooling company serving homeowners throughout the greater Atlanta area suburbs since 1978. We’re looking for a friendly, dependable Customer Service Representative to join our team in a part-time, fully remote position.

You’ll often be the first person a customer speaks with, so professional, reassuring communication and a commitment to excellent service are essential. We’re a positive, upbeat team with high standards, and we’re always happy to support one another.

Schedule

Friday: 8:30 a.m.–4:30 p.m.
Saturday: 7:30 a.m.–2:30 p.m.
Sunday: 7:30 a.m.–2:30 p.m.

Additional hours may be available based on company needs and employee availability.

Primary Responsibilities

Respond to incoming customer contacts by phone, email, and text
Schedule plumbing, heating, and air-conditioning appointments in ServiceTitan
Gather and accurately record customer, property, and service information
Communicate clearly and professionally throughout the scheduling process
Convey messages and important information to technicians, managers, and other team members
Maintain accurate customer records
Assist with other administrative work as needed
Help ensure every customer receives friendly, responsive service

Remote-Work Requirements

The employee must be located in and perform all work from within Georgia.

During scheduled hours, the employee must work from a quiet, distraction-free workspace and remain available at a computer to answer calls, respond to messages, schedule appointments, and fulfill the responsibilities of the position. Reliable high-speed internet and a dependable computer setup are required.

What We’re Looking For

Highly professional and friendly verbal and written communication skills
A genuine desire to help and book customers
Dependability and the ability to work scheduled shifts independently
Strong attention to detail and organizational skills
Comfort managing calls, emails, texts, and multiple tasks
A calm, pleasant, and solution-oriented approach
The ability to learn new software, processes, and service information

Preferred Experience

The following experience is helpful but not required:

Customer service or dispatch experience with a plumbing or HVAC company
Experience using ServiceTitan
Experience with Google Chat, Google Docs, or other Google products

We’re willing to train the right person who brings excellent communication skills, dependability, a positive attitude, and a strong commitment to customer service.

You’ll Thrive Here If You…

Genuinely enjoy helping people and making stressful situations easier
Communicate with warmth, confidence, and professionalism
Stay organized while managing calls, texts, emails, and scheduling needs
Are dependable, self-motivated, and take ownership of completing your work
Enjoy working independently while supporting a positive, upbeat team

About Aaron Services

Aaron Services has been family-owned and operated since 1978. We’ve built our reputation by treating customers honestly, communicating clearly, and providing dependable home services. Our team takes pride in supporting one another and maintaining the high standards that have earned us more than 2,500 five-star reviews.

If you’re looking for a steady remote position with a positive team and enjoy helping customers feel heard and taken care of, we’d love to hear from you.

This is a remote position.

Remote

Skills:
Broadband, Communication Skills, Customer Experience, Customer Support/Service, Detail Oriented, Email Management/Administration, Google Apps, HVAC, Maintenance - HVAC, Maintenance - Plumbing, Multitasking, Organizational Skills, Plumbing, Presentation/Verbal Skills, Record Keeping, Schedule Development, Systems Administration/Management, Telephone Skills, Track Customer Issues, Training/Teaching, Writing Skills

Aaron Plumbing INC

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...