Payment Operations Specialist

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<h5>Growe welcomes those who are excited to:</h5> <ul> <li> <p>Support the launch of new payment service providers and payment methods;</p> </li> <li> <p>Work with online payments, payment flows, and transaction lifecycles;</p> </li> <li> <p>Analyze payment performance, routing, and key operational metrics;</p> </li> <li> <p>Optimize processes that impact transaction success and customer experience;</p> </li> <li> <p>Collaborate with international partners, PSPs, and internal teams;</p> </li> <li> <p>Maintain the stability of payment operations in a dynamic environment;</p> </li> <li> <p>Take ownership of operational improvements and payment experience quality.</p> </li> </ul> <h5>We need your professional experience:</h5> <ul> <li> <p>2+ years of experience in Payments Operations, Billing, Payment Support, or a similar role within online payments;</p> </li> <li> <p>Solid understanding of online payment systems, PSPs, technical integrations, payment flows, and transaction lifecycles;</p> </li> <li> <p>Confidence working with financial and transactional data;</p> </li> <li> <p>Advanced proficiency in Microsoft Excel and Tableau;</p> </li> <li> <p>Experience communicating with international partners and payment service providers, both verbally and in writing;</p> </li> <li> <p>Upper-Intermediate or higher level of English;</p> </li> <li> <p>Experience in iGaming will be an advantage.</p> </li> </ul> <h5>We appreciate if you have those personal features:</h5> <ul> <li> <p>Strong attention to detail and a high level of accuracy;</p> </li> <li> <p>Ability to manage multiple priorities and execute tasks efficiently;</p> </li> <li> <p>Excellent communication and collaboration skills;</p> </li> <li> <p>A proactive, team-oriented mindset and willingness to support others;</p> </li> <li> <p>Confidence to take ownership, make informed decisions, and drive improvements.</p> </li> </ul> <h5>We are seeking those who align with our core values:</h5> <ul class="Vacancy_vacancy__description__list__o_1gO"> <li class="Vacancy_vacancy__description__list__item__BsZ1X"> <p>GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;</p> </li> <li class="Vacancy_vacancy__description__list__item__BsZ1X"> <p>DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;</p> </li> <li class="Vacancy_vacancy__description__list__item__BsZ1X"> <p>BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.</p> </li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...