People Operations & Community Specialist

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<strong>Where Trust Leads, Bold Ideas Grow, and Community Thrives<br><br></strong>Paula’s Choice, a Global Skincare Leader Founded In 1995, Empowers Individuals To Define Beauty On Their Own Terms Through Science-backed Products. Our Mission Comes To Life Through Four Core Values That Guide Our Actions, Decisions, And Impact<br><br><ul><li>Build Trust: We set the standard for skincare, transparency, and shared knowledge. </li><li>Be Bold: We lead through innovation and by challenging the status quo. </li><li>Act with Kindness: We operate with respect and care—for our customers, colleagues, and the planet. </li><li>Create Community: We believe in the power of connection—whether educating customers, supporting each other, or giving back, we grow stronger together. <br><br></li></ul><strong>Benefits<br><br></strong>Our team spans North America, Australia/New Zealand, Europe, and the broader APAC region, collaborating globally to drive innovation. We offer space to thrive—personally, professionally, and through our comprehensive benefits package designed to support your well-being at every stage:<br><br><ul><li>Generous paid time off, including time off to volunteer</li><li>Learning and development resources to support personal and professional growth</li><li>Wellness benefits like meditation app memberships, product discounts, and free samples of our amazing products </li><li>Most roles are fully remote (roles that are required to be at our Seattle HQ can be found in the details section of this job post) </li><li>Great location – for roles that are hybrid or fully onsite, we’re in the heart of Seattle’s beautiful International District </li><li>Did we mention we’re a dog-friendly office? <br><br></li></ul>Our culture encourages continuous learning and is fueled by connection, curiosity, and cross-functional collaboration. Whether onsite, remote, or hybrid, we stay connected through shared initiatives that bring our teams together. If you’re inspired by transparency, driven to make an impact, and eager to help foster community—we’d love to have you join us.<br><br><strong>How you’ll have an impact at Paula’s Choice:</strong> At Paula's Choice, we believe that people are at the heart of everything we do. As a People & Culture Operations Specialist, you'll play a key role in fostering an engaging and inclusive workplace culture, ensuring employees feel connected, valued, and supported.<br><br>You'll help cultivate an exceptional employee experience across three fronts: keeping our Seattle office running smoothly, supporting core People & Culture generalist and administrative functions, and driving the community-building efforts that bring our culture to life. This is a hands-on, high-visibility role that touches nearly every part of the employee lifecycle, making it an ideal starting point for someone looking to grow their career in People & Culture. This role is perfect for a proactive, detail-oriented individual who is passionate about employee engagement, workplace culture, and operational excellence.<br><br><strong>As a People Operations & Community Specialist, a typical day might include a mix of the following:<br><br></strong><strong>Office & Workplace Experience<br><br></strong><ul><li>Manage the Seattle office environment to ensure a welcoming, organized, and productive workplace, including maintaining common areas, coordinating furniture and workspace needs, and supporting a positive visitor experience.</li><li>Serve as the primary point of contact for facilities management, office moves, and workspace reconfigurations.</li><li>Submit and track maintenance requests, coordinate repairs and vendors, and manage related logistics.</li><li>Coordinate logistics for meetings, training sessions, and company events, both virtual and in-person, including scheduling, catering, venue preparation, and materials management.</li><li>Manage office supplies and workplace resources, ensuring timely ordering, inventory management, and restocking.</li><li>Support workplace health, safety, and security programs by coordinating fire drills, maintaining safety compliance requirements, partnering with building management on emergency procedures, and managing employee access badges.</li><li>Oversee office mail, shipping, and deliveries, ensuring the efficient receipt, distribution, and shipment of correspondence, packages, and equipment.<br><br></li></ul>Employee Experience & Culture<br><br><ul><li>Support People & Culture programs and initiatives that enhance employee engagement, well-being, inclusion and belonging, and Employee Resource Groups (ERGs).</li><li>Plan and coordinate employee engagement opportunities, including community volunteer events, team celebrations, recognition programs, and office-based activities.</li><li>Partner with leaders and cross-functional teams to identify opportunities to strengthen culture, foster collaboration, and improve the employee experience.</li><li>Manage employee swag and gifting programs, including new hire welcome kits, service anniversaries, milestone celebrations, recognition initiatives, and company-wide gifts.</li><li>Source, order, and distribute swag and gifts while managing vendor relationships, inventory levels, and budget considerations.</li><li>Coordinate employee recognition programs, including service anniversaries, birthdays, employee milestones, and appreciation initiatives.</li><li>Support the administration and promotion of employee feedback and engagement programs, including pulse surveys and company-wide engagement surveys.</li><li>Assist with internal communications that promote company culture, celebrate achievements, and keep employees informed about People & Culture programs and events.<br><br></li></ul><strong>People & Culture Administrative Support<br><br></strong><ul><li>Own team expense management, including vendor coordination, purchase orders, budget tracking, expense reporting, invoice review, and approvals.</li><li>Serve as the employee-facing point of contact for questions related to office operations, parking, HR processes, and company programs.</li><li>Own the promotion, internal transfer, and offer letter process — drafting documentation, tracking approvals, and ensuring alignment with policy across management and People & Culture.</li><li>Own the end-to-end onboarding lifecycle for new hires, from offer acceptance through the first week of employment, ensuring a compliant, engaging, and well-coordinated experience.</li><li>Support internal communications by drafting decks, announcements, and newsletters, maintaining People & Culture content on company platforms, and sharing key updates.</li><li>Maintain accurate employee records, onboarding checklists, and documentation within confidential People & Culture files and systems.</li><li>Manage company LinkedIn posting supporting building our employer value proposition</li><li>Other responsibilities as assigned by your manager.<br><br></li></ul><strong>The Details<br><br></strong><ul><li>Location: On-site, Seattle, WA Headquarters </li><li>Hours: Full-Time; Typical business hours with some flexibility required </li><li>Physical Requirements: Ability to handle long periods of screen time & sitting </li><li>Travel Requirements: Possible local travel <br><br></li></ul><strong>What You’ll Bring To The Table<br><br></strong><ul><li>1 to 3 years of experience in HR, office administration, hospitality, coordination, or another people-focused role.</li><li>A genuine interest in building a career in People & Culture.</li><li>A reliable, dependable, and proactive approach to work.</li><li>Strong organizational skills, attention to detail, and the ability to effectively manage multiple priorities.</li><li>A solutions-oriented mindset, with the ability to troubleshoot issues, identify practical solutions, and keep things running smoothly.</li><li>Excellent written and verbal communication skills, with a warm, professional, and service-focused demeanor.</li><li>Sound judgment and discretion when handling sensitive and confidential employee information.</li><li>Proficiency with Microsoft Office; experience with HRIS, onboarding, or people systems is a plus but not required.</li><li>A collaborative, service-oriented attitude and enthusiasm for creating a positive employee experience and workplace culture.<br><br></li></ul><strong>What we offer you*:<br><br></strong><ul><li>A robust benefits package including health, vision, dental, retirement and more </li><li>Flexible spending account, Employee assistance program </li><li>Fitness perks, meditation app membership, and more </li><li>Product samples and discounts </li><li>Please note these benefits are only available to full-time Paula's Choice employees. <br><br></li></ul><em>Note: At any time, with or without notice, Paula’s Choice reserves the right to add/delete/change the position’s requirements.<br><br></em><strong>Approximate Salary Range Based on Experience and Location:<br><br></strong><strong><em>$70,000 - $77,000 USD/annually<br><br></em></strong>Paula’s Choice Skincare determines the pay for positions using local, national, and industry-specific survey data. We evaluate external and internal equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.<br><br>For new hires, we strive to make competitive offers allowing the new employee room for future growth. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget. This position is also eligible for participation in the company discretionary bonus plan.<br><br>Paula’s Choice Skincare is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law. We are committed to create a workplace that is inclusive of all. Where everyone feels empowered to bring their full authentic self to work.<br><br><strong>Please Note<br><br></strong><em>At any time, with or without notice, Paula’s Choice reserves the right to add/delete/change the position’s requirements.<br><br></em><em>If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at careers@paulaschoice.com. This email is intended for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses.<br><br></em><em>We take your privacy seriously. For details please see our Privacy Notice.<br><br></em>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...