Project Manager- Software Implementation-Professional Services

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Implementation Project Manager

Client Facing- Local Candidates Only

THE COMPANY

Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications including invoices, statements, tax forms, collection letters, compliance notices and other business critical documents to any delivery channel including print, electronic and mobile platforms. Lanvera has a strong presence in the Financial Services industry and is expanding into other vertical markets.

THE POSITION- Onsite 80%

Lanvera is seeking an Implementation Project Manager to join our Client Services team. The Implementation Project Manager will play a pivotal role in implementation and change management projects. The ideal candidate will possess a strong customer service focus and have experience managing multiple projects in a client facing environment. They will be able to work effectively with both technical and non-technical project resources.

JOB FUNCTIONS

  • Manage new customer on-boarding projects with a high level of professionalism and attention to detail
  • Execute multiple, complex large scale implementation projects
  • Manage multiple change management projects from inception to completion.
  • Manage the change order process for assigned book of business
  • Work effectively with multiple job functions to assemble level of effort estimates for new client projects and drive the projects to meet those estimates
  • Maintain the project management systems to track, measure and report on project progress
  • Identify areas for improvement in the project management process and advocate for change


SKILLS & EXPERIENCE
  • Excellent client facing communication skills both verbal and written
  • Ability to manage multiple, client facing projects
  • Ability to work in a fast-paced environment and flexible in times of change
  • Ability to comprehend and interpret technical documentation
  • Proficient in MS Office suite including Word, Excel, PowerPoint, Visio and Project
  • Ability to motivate and encourage project team members
  • Excellent organization and time management skills
  • 3-10 years of Project Management experience
  • A BS or BA degree in applicable field
  • Project Management Professional (PMP) preferred
  • Experience in Financial Services industry or SAAS implementation strongly preferred


COMPANY BENEFITS:

Lanvera offers excellent benefits including three weeks of PTO, Health Insurance, 401K with dollar matching, profit sharing, and long-term disability.

Please send your resume and salary history to: stephanie.perry@lanvera.com

Lanvera reserves the right to perform a Background Check on all candidates selected.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...