Telephonic Triage Nurse - Remote

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Job Description

Job Description
Description:

We are looking for registered nurses to triage patients who have experienced a workplace injury, because accidents happen. Our goal is to help people get the care they need without the additional stress of knowing when, where, and how. Our nurses find engagement in delivering patient care in a reimagined and innovative way using technology.


What you will experience, being a part of a 'Remote First' company:

  • Work / Life Balance - say goodbye to traffic jams and hello to more time to enjoy life.
  • Self-care - No more physically demanding long hours or exposure to high-risk infectious diseases.
  • Mental care - Workloads focus on ONE patient at a time: deep breath.

About the Role

Our medical triage team is hiring for Telephonic Triage Nurses. We are looking for individuals who can adequately triage by asking probing questions, capturing details of the incident, all while using our proprietary algorithms and your clinical expertise to provide guidance.


Job Type

  • Job Types Offered:
  • Full-Time / 40 Hours per week

Location

  • Remote 

Schedule

  • Full-Time is as follows (fixed):
  • Days: Saturday-Tuesday
  • Shift / Hours: 7pm-5:30am (Arizona Time)

What You'll Do

  • Triage patients virtually by using phone and/or one-way video technology.
  • Creates a positive patient experience by demonstrating highly effective communication skills.
  • Ability to navigate stressful conversations with empathy and professionalism.
  • Accurately documents symptoms/complaints, nursing assessment, advice provided, and patient/caller response.
  • Consistently meets productivity, schedule adherence, and quality standards.

What We Offer You (Full-Time)

  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • 10 Paid Holidays
  • 401k
  • Basic Life & AD&D, Short-Term and Long-Term Disability Benefits paid for by the company
  • Shift differentials for overnight and weekend hours
  • Company reimbursement for licensure costs outside of the home state

Company Nurse powered by Lintelio (CNpbL), we are a growing company, but you will find we still have a small-business feel. Our culture is fun, positive, and collaborative. As a team, we embrace the following core values:

  • Do the right thing
  • Go the extra two miles
  • Driven to find solutions
  • Compassion for everyone
  • Work together to work it out

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Requirements:

What We Look For

  • 3 years' experience with direct patient care in Ambulatory and/or Inpatient settings
  • Ability to work remotely by having a private designated workspace to ensure patient confidentiality and secure high-speed internet connectivity.
  • Confidence in navigating various software systems/programs with ease.

Nice to Have

  • Bilingual in English and Spanish - Speaking, reading, and writing
  • Experience in using electronic triage software and computerized medical protocols

License(s) / Certification(s) / Employment

  • [Required] Must be able to obtain a multi-state compact license and/or any required out-of-state license(s) within 6 months from the date of hire.
  • [Required] Active RN (Registered Nurse) license.
  • [Required] Successful completion of a Background Check and a Drug Screen if an offer is extended.
Experience: 3 years required
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...