Billing Analyst -Any Location (Remote)

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Remote At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Billing Analyst I is responsible for performing accounting and financial work involving billing preparation, research, analysis, recording, reconciliation and reporting for the organization under general supervision. Essential Duties and Responsibilities Perform routine account research, analyze variances and prepare appropriate reports for assigned book of business (BoB). Perform month-over-month analysis, researching and resolving invoicing discrepancies and explaining variances. Complex billing issues may require general supervision. Coordinate with Client Manager, Client Services, Sales, and Ops when as needed to address client special requests, new agreements/contract amendments, issues identified with client set up and/or billing and to reconcile accounts. Address activities assigned from Advanced Oracle Collections within 48 hours of receipt, unless otherwise noted or agreed upon. Answer and respond to internal and external calls and emails in a timely manner (48 hours or less, unless otherwise noted). Process and record debit and credit adjustments on assigned client accounts while adhering to department policy and internal controls. Prepare customer account reconciliations within appropriate period as identified in internal policies. Process special instruction billing for book of business on a monthly basis, while appropriately updating as circumstances change. Communicate with internal and external customers in a timely manner. Escalate intermediate and complex issues, delays and concerns in a timely manner to direct manager. Work collaboratively with Billing, Collections and Cash Applications ensuring clear and timely communication of customer issues, manual billings and other important factors to ensure customer satisfaction. The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. Supervisory Responsibilities No Mandatory Qualifications 2+ years of experience in billing Solid analytical, organizational, and problem-solving skills Ability to read and understand contracts as it relates to billing Ability to read and interpret sales contracts and related legal documents Solid English communication skills, both written and verbal Ability to work independently and as part of a team Proficient in Microsoft Office (Word, Outlook, PowerPoint) Intermediate knowledge of Excel Preferred Qualifications Accounts Receivable experience Experience with CRM (e.g., Salesforce) and/or ERP systems (e.g., Oracle) #LI-MM2 #LI-Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...