Customer Service Representative
Location: Oklahoma City, Oklahoma (Remote)
Job Description:
Role Overview
This organization is seeking a dedicated Customer Service Representative to join our dynamic service team. The successful candidate will act as the primary point of contact for inquiries, ensuring the delivery of accurate and timely information. This remote position requires a professional individual committed to maintaining high standards of customer satisfaction and support.
Key Responsibilities
- Answer incoming phone calls, providing accurate and helpful information to resolve inquiries.
- Conduct outbound customer service and follow-up calls to ensure customer satisfaction.
- Complete guided call flows while gathering and verifying necessary customer details.
- Participate in ongoing training sessions focusing on telephone skills and program updates to align with service level requirements.
- Adhere to established customer service and documentation standards within the required timeframes.
- Maintain scheduled phone coverage to ensure consistent service during designated hours of operation.
- Perform administrative or clerical duties as assigned to support department efficiency.
Required Qualifications
Education: High school diploma or G.E.D. equivalent.
Experience: Zero or more years of experience in customer service, call center operations, or telephone-based support roles.
Technical Skills: Proficient basic communication skills, telephone etiquette, and the ability to follow detailed oral and written instructions in a secure remote office environment.
Preferred Qualifications
- Prior experience working within a high-volume call center environment.
- Demonstrated ability to meet professional standards when collaborating with project teams and co-workers.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
Employee Type:
Contract
Remote:
Yes
Location:
Oklahoma City, OK, US
Pay Range:
$18 - $20 per hour
