House Crew Lead

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At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. Netflix House is a first-of-its-kind, permanent, year-round home for fans where you can explore, play, taste and shop your way through your favorite Netflix stories. It’s free to enter, and once inside, you can dive into activities that immerse you in your favorite titles with a mix of complimentary and paid experiences. With fresh experiences dropping regularly throughout the year, there's always a new reason to come back. The Role The House Crew Lead will supervise the daily operations of their assigned guest-focused areas at Netflix House, which delivers on Netflix’s promise of immersive, story-driven excellence. This role focuses on our Fan (what we call our Guests) touchpoints throughout the operation, including greeters, ticketing, theatre operations, scanning, events, and supporting photo operations within Netflix House. You will be tasked with supervising, supporting, and providing feedback to fan-focused Crew Members, utilizing the necessary tools to help them succeed daily. The ideal candidate is a clear communicator and can prioritize daily tasks while delivering the best possible fan and employee experience. You will focus on pre-shift communications for your assigned Crew while assisting both your Supervisors and the Manager on Duty to uphold operational, safety, and fan service standards within your area throughout your shift. You will be expected to lead by example in real time by supporting the Crew as they rotate through workspaces. This on-site, hourly role reports to the Assistant General Manager with daily oversight by Attractions Supervisors, and is based in Dallas, TX. What you will do: * Act as the daily front-line supervisor of the team within Netflix House across various functional areas, including ticketing services, fan experience, events. * Conduct pre-shift meetings to inspire the Crew and ensure that all staff have the critical information they need to succeed. * Manage dynamic shift labor needs to ensure the correct number of Crew Members are in place to meet daily attendance volume and event requirements. * Ability to flex between fan service areas and back-of-house crew support. * Liaise with the management team on operational needs and issues. * Implement a comprehensive fan service strategy and serve as the primary point of escalation for service recovery. * Ensure the Crew Members provide best-in-class service to our Fans by providing them with knowledge and feedback. * Act as a Netflix ambassador to help drive increased fandom and engagement with Netflix shows. * Conduct on-the-job training for various roles. * Execute Standard Operating Procedures (SOPs), including emergency procedures. * Foster a culture of safety in all actions. * Perform other duties as assigned. What we need from you: * Applicants must be at least 18 years of age to be considered for employment. * Demonstrated leadership experience in leading a fast-paced retail, hospitality, attraction, or F&B operation. Ticketing experience is a plus. * General knowledge of the Netflix platform and shows. * A calm, clear communicator who can prioritize tasks while staying responsive to Fan and Crew needs in a fast-paced work environment. * Strong desire to think outside the box and innovate. * Willingness to learn and/or understanding of environmental, health, and safety (EHS) protocols. * Availability to work days, nights, weekends, and holidays in a 365-day operation. Compensation: $24.08 - $35.10 per hour Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you need an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Netflix House is a unique culture and environment. Learn more here. Job is open for no less than 7 days and will be removed when the position is filled.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...