Specialty Intake Patient Access Specialist - Remote

Other Jobs To Apply

Intake Specialist Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Intake Specialist is responsible for receiving referrals from sources and ensuring they are processed through the intake process in a timely manner. The Intake specialist is also responsible for obtaining the patient's benefits, prior authorizations and/or predeterminations, as well as communicating with the patient and their families as well as the referral source to determine their needs, medical history, physical and mental state, and special requirements. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: Processes orders from referral sources Assesses patient needs upon arrival Responds to all phone and fax inquiries Verifies patient's benefits and eligibility for requested services Obtains all necessary information required to process a prior authorization if applicable Completes all patients start of care paperwork Relays insurance coverage to referral source/patient and discuss financial responsibilities and any need for financial assistance Enter all new patients into the database Receives and uploads all documents received into patient's file Monitors referrals and assess any of their needs Assists clients and staff with referral questions when needed You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma or GED equivalent 2+ years of experience in infusion therapy, specialty pharmacy, or a related healthcare service (e.g., benefit verification, prior authorization, or patient access) Proven experience working with healthcare insurance plans, including eligibility, coverage, and authorization processes Solid customer service and communication skills, with the ability to support patients, families, and referral partners in a professional and compassionate manner Proficiency in Microsoft Office applications (Word, Excel, Outlook) and ability to learn new systems quickly Demonstrated attention to detail, organization, and ability to multitask in a fast-paced environment Ability to work independently in a remote setting while adhering to productivity and quality standards Must adhere to UnitedHealth Group's Telecommuter Policy Preferred Qualifications: Experience with intake of home infusion or specialty pharmacy services Familiarity with authorization portals (such as Availity, NaviNet, or payer-specific systems) Working knowledge of EMR systems such as WeInfuse, CPR+, or Epic Understanding of medical terminology, CPT/HCPCS, and ICD-10 codes Prior experience coordinating with nursing agencies, field clinicians, or referral partners Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Experience: 2 years required
Back to blog

Other Jobs To Apply

Virtual Medical Assistant

Disaster Finance & Budget Specialist (Remote)

Medical Billing And Coding (No experience needed) - Apply now

Casualty Evaluator - Remote

[Hiring] Legal Counsel, Commercial & IP @Joko

Customer Service (remote work )

Amazon Customer Service - Work From Home $16-$24/hr

STS Cardiac Data Abstractor: Full-Time

Sr. Technical Program Manager, Quality Technology Services

MTM Pharmacist (Remote/WFH/South Carolina)

Entry Level Remote Part Time Focus Group Participant - $300-$750 (multi-session studies) - Now Hiring

[Remote] Customer Care Navigator, ABA services - remote (PA/NJ/DE)

Data Entry - Typist Part-Time - Work Online - Remote

Creative Lead, Copy

Online Data Entry/ Customer Service Support (Remote)

Remote Customer Service Representative - Must Reside in NY (Starting 11/30/2026)

Remote Customer Support Specialist

Physician Resident Pathways - Norfolk Primary Care (Remote) | Atrius Health

Remote Customer Service - Starts at 19/hour (No Degree Needed) - Full-time / Part-time

Senior Manager-Digital Analytics

Pharmacist Team Lead — Online Pharmacy Operations

Amazon Picker Packer – Escondido, CA

Amazon Warehouse - Shopper / Order Fulfillment Associate $17-$23/hr

Work From Home Customer Service Rep

_ Remote Position (Entry-Level Role) - Beginner Friendly - Start ASAP

Associate Designer- Denim(Remote Or Hybrid)

Airline Customer Service Supervisor for Prestigious International Airline in New York (JFK) $23.25/hr plus $5.55 Health Variance.

Customer Service Agent (PT or FT)

Data Entry Clerk (FT + 100% Remote)

Online Order Filling Team Associate

Customer Service Representative at Everforth: 100% Remote (US)

Remote Copyeditor for Amazon Listings | Detail-Driven Pro

Experienced Online Earning Opportunities for 16-Year-Olds – Flexible, Skill-Building, and Lucrative Careers

Remote Customer Support Representative at Hulu

Senior Remote Property Manager

Customer Service Remote Travel Advisor

Distribution Center Associate

Parent Safety Contributor (Teens) - Global

Strategic Industry Specialist, Defense

Remote IP Coder

Delta Airlines Work From Home Jobs Atlanta, Delta Air Lines Work From Home @ Joblagii ( Data En[...]

Amazon Customer Service - Work From Home $16-$24/hr

Principal Relationship Manager

Audio Transcription Specialist (Ukrainian language)

Online Chat Support Agent

Remote Work From Home Data Entry Clerk / Typing

Associate SOC Analyst

Basic Data Entry Clerk Wanted - Typing / Work From Home 25 Words Per Minute Input

Medical Scribe

Live Chat Specialist

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...