JOB SUMMARYResponsible for managing patient account staff in processing accounts and working with designated payers to ensure proper reimbursement.Ownership of assigned Payer AR and all activities required to identify underpayments and prepare accounts for escalation to the payers in order to drive account resolution.Resolve claims in a timely manner by completing appeals as needed or driving materials and accounts through the Plan Manager to the Payer.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.Other duties may be assigned.Manages the aging of accounts receivable by trending and analyzing the A / R, and through communication with the payers / managers.Monitors collection processes to determine cash flow improvement opportunities.In depth knowledge of applicable contracts.Continual QA and analysis of underpayment risk areas to ensure audit accuracy.Ensure compliance with state and federal laws and regulations.Maintains a thorough understanding of health insurance and government programs, where necessary.Prepare escalation packages, pre demand packages and any necessary Payer materials with corroborating contract support for submission to the Manager and ultimately the Payer.Monitor payer memos and create communication on changes to support teamsRespond to claim denials from insurance companies to ensure contractual payment of submitted claims and Resubmit claims and write appeals to insurance companiesCollaboration with various support teams on identified issues (includes issue logs).SUPERVISORY RESPONSIBILITIESIf direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws.Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.No.Direct Reports (incl, titles) Patient Acct Reps, Sr Patient Acct Reps, Lead Patient Acct Reps, and Patient Acct SupervisorsKNOWLEDGE, SKILLS, ABILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill and / or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Advanced knowledge of healthcare A / RExcellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (., Medicare regulations and compliance; HIPAA)Proficient in Microsoft Office (Word and Excel)Advanced writing skillsAbility to provide advanced customer serviceAbility to plan and implement process improvementsAbility to train and coach staffAbility to multi-taskStrong leadership and organizational skillsProficient in building a strong team to meet performance goalsVery good written and verbal communication skillsStrong interpersonal skillsStrong technical skills, including PC and MS Office Suite knowledgeConifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment.This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and / or any future required vaccines and screenings.EDUCATION / EXPERIENCEInclude minimum education, technical training, and / or experience preferred to perform the job.Bachelor's degree preferred in Healthcare Administration, Business or related area or equivalent experience.MBA / CPA preferred2-4 years experience in Healthcare Administration or Business OfficeCERTIFICATES, LICENSES, REGISTRATIONSHFMA-Patient Accounts or Hospital Accounting Certification encouragedPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to sit and work at a computer terminal for extended periods of timeWORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Call Center environment with multiple workstations in close proximityAs a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide.We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare.Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare.Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!Compensation and Benefit InformationCompensationPay : $24.82 - $37.23 per hour.Compensation depends on location, qualifications, and experience.Position may be eligible for a signing bonus for qualified new hires, subject to employment status.Conifer observed holidays receive time and a half.BenefitsConifer offers the following benefits, subject to employment status :Medical, dental, vision, disability, and life insurancePaid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.401k with up to 6% employer match10 paid holidays per yearHealth savings accounts, healthcare & dependent flexible spending accountsEmployee Assistance program, Employee discount programVoluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act.. Experience: 8 years required