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Job Responsibilities: Customer Service Agent Salary: $20-30/Hour Company: Delta Airlines Location: USA Educational Requirements: Bachelor's Degree

Full Job Description

  • Manages all aspects of operations related to ticketing and reservations for passengers and activities required to board and disembark passengers, including tagging and picking up luggage and luggage straps for delivery to ramps.
  • Greets customers properly, assesses their needs, explains Delta technology options and guides them effectively.
  • Positive impact on the use of customer airport technology to ensure a better, faster and more efficient airport experience for all customers.
  • Displays Delta's positive image.
  • Notifies customers when you see service delivery.
  • Coordinates effectively with internal resources to work under pressure and time constraints to dispatch aircraft on time.
  • Performs various tasks depending on the operational tasks of the work area; However, employees can fly over and want to do all the work. Specific roles, responsibilities and departments may vary or be included depending on the situation and requirements.
  • Subject to change on holidays.
  • May require outside work.
  • Demonstrates safety practices in all operational processes and procedures.

What You Need to Succeed (Minimum Qualifications)

  • Must be able to speak English and Italian fluently, both spoken and written.
  • The applicant must have the appropriate work document to work/live in Italy at the time of application.
  • Delta will not sponsor candidates for this position.
  • Must be willing to work scheduled shifts and/or shifts including afternoons, evenings, weekends and holidays.
  • The employee must be able to type a minimum of 30 words per minute to effectively use the agent's computer package.
  • If Delta is working now, it must be doing well in its current state.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...